Lakewood Auto Repair Shops

Your Rights at Lakewood Auto Repair Shops

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If you live in Lakewood or the surrounding areas and are in need of an auto repair shop, it’s important to know your rights as dictated by California law. Some auto repair shops try to rip off customers through unethical business practices. To prevent this, the Bureau of Automotive Repair in California has established a customer bill of rights that should be posted in all licensed and registered auto repair shops in California.

When you visit any Lakewood auto repair shop, you should look for the customer bill of rights. All auto repair shops must be registered with the Bureau of Automotive Repair by law, and the sign outlining your rights is an indication that the shop is duly registered. You should never work with an auto repair shop in Lakewood or beyond that is not appropriately registered.

As a customer of an auto repair shop in California, you have the right to a written estimate before service or repairs begin. You also have the right to an itemized invoice of what has been done to your car, including any parts that have been supplied. If you ask for them upfront, you also have the right to any old parts that have been replaced.

At ACA Automotive, an auto repair shop that services the Lakewood area and beyond, we will always inform you of your rights, and they will be respected without exception. Our goal is complete customer satisfaction, and we go the extra mile to ensure that our customers return whenever they need auto repairs. It’s just good business.